01 / KNOW & RESPOND
Incident Management
Receive alerts, reduce noise, manage on-call schedules and notify the right responders across channels. Keep ownership, urgency, escalation and SLA visibility in one place.
Explore incident response CALLGOOSE SQIBS · AUTOMATION-FIRST INCIDENT OPERATIONS
Don’t just alert.
Automate the response.
Why wake an engineer for a problem your workflow already knows how to fix? Connect incidents, automated remediation and self-service in one platform - with dependable human escalation whenever it matters.
Predictable workflows Human-backed escalation SaaS & self-hosted
SQIBS · RESPONSE WORKFLOW
Interactive exampleFrom alert to action Workflow enabled
CHOOSE AN EXAMPLE
CPU threshold exceededMonitoring event received · Production service
Match an approved ruleCPU alert → remediation workflow
Routine issue remediatedAuto-resolved after validation
Illustrative scenarios, not a live product dashboard.
30+ languagesLocal-language alerting
200+ countriesPhone & SMS reach
One connected platformIncident · Automation · Self-service
Human fallbackOn-call and escalation policies
THE SQIBS PLATFORMThree connected capabilities.
Three connected capabilities.
One reliable response.
SQIBS brings incident management, automation and self-service together. Each solves a different problem - and they become more powerful when connected.
02 / ACT AUTOMATICALLY
Automation Platform
Turn known problems and repetitive work into reusable action, profile and workflow sequences - run on an event, from an incident, or on demand.
Explore automation03 / EMPOWER END USERS
Self-Service Portal
Give employees and customers a secure catalog of approved requests. They submit a form; SQIBS runs the workflow mapped by your team.
Explore self-serviceHow they connect: Incident Management detects and coordinates. Automation executes the work. Self-Service makes approved workflows available to end users.
AUTOMATION + HUMAN RESPONSERead about SQIBS automation
The right response. Every time.
Let rules and workflows handle the familiar. When a workflow can't resolve an issue, SQIBS can route the incident to the on-call engineer through your escalation policies.
01
An event or request arrives.Monitoring, APIs, email, manual requests or self-service.
02
SQIBS matches your configured logic.Filters, routing, workflows and conditions decide what runs.
03
Automation executes a known playbook.Run the approved actions and assess the result.
04
Resolve or involve an engineer.Successful work can resolve the incident; unresolved issues escalate.
Response orchestrationConceptual workflow
Incident or request
Signal arrives from your tools
Configured rules
Filters & workflow selection
Runbook actions
Execute the known fix
When successful
Confirm the outcome and resolve according to workflow settings.
When attention is needed
Notify the on-call responder and continue escalation.
INCIDENT MANAGEMENTLess alert noise.
Less alert noise.
More confident response.
From first notification to final resolution, give your team the context, coverage and control to handle what truly needs human attention.
On-call that follows the plan
Build rotations, overrides and escalation policies that bring the right people into the incident at the right time.
Alerts without the chaos
Use deduplication, advanced API and email filters, and tag-based maintenance to cut avoidable noise.
SLA visibility, built in
Track uptime, MTTA and MTTR, monitor response thresholds and see where service commitments need attention.
Explore SLA TrackerRespond where teams collaborate
Acknowledge, resolve and launch workflows from Slack or Microsoft Teams, alongside the SQIBS interface.
Mobile-first incident action
Android and iOS apps put response and workflow execution within reach, including configurable critical alerts.
Works with your existing stack
Connect monitoring, ITSM, ticketing, logging and custom tools through integrations, APIs and webhooks.
SQIBS AUTOMATION
Workflows that do the work. Not just report it.
Model the steps you trust. Combine actions, execution profiles and reusable workflows to handle routine incidents, event-driven tasks, health checks and IT operations.
Run scripts and tools in the right environment, including behind your firewall with the SQIBS Automation Runner.
BashPythonSSHAnsibleTerraformkubectlPowerShell
incident-remediation / preview
# Example of a configured workflow
› Match incoming service alert
✓ Execute approved runbook steps
✓ Run post-action health check
✓ Verify service condition
› Apply resolution policy
↳ On failure: notify on-call engineer
Configured actions · Traceable execution · Human fallback
SQIBS Self-Service Portal
Example request catalogWhat would you like to do?
Submit request → mapped automation workflow runs
SELF-SERVICE PORTALExplore self-service capabilities
Give users answers. Not another ticket queue.
Offer employees, departments, partners or customers a secure way to request approved actions. Your team decides which automation workflow powers each request - users simply choose what they need.
One simple request experienceChoose a service, provide details and submit - no workflow knowledge required.
More than ticket deflectionLink any appropriate workflow, from account changes to diagnostics and health checks.
Governed accessUse access controls, authentication and approvals to keep automated actions authorized.
GLOBAL, MULTI-CHANNEL ALERTING
If a person is needed, reach them.
Escalate through the channels your team actually uses. SQIBS supports voice calls, SMS, email, push notifications and collaboration tools - with global language coverage.
30+Supported alert languages
200+Countries or regions for phone and SMS
Phone / IVR
SMS
Email
Mobile & Push
Microsoft Teams
Slack
Critical mobile alerts can override DND when the feature and required device permissions are enabled.
BUILT FOR CONNECTED OPERATIONS
Predictable automation today. AI-agent orchestration tomorrow.
Your operations need reliable execution, not improvised fixes. SQIBS workflows provide defined actions and human escalation paths. Our evolving AI/MCP direction is designed to let authorized agents invoke those established workflows - not bypass the safeguards around them.
Available: configured automation workflowsRoadmap: broader AI/MCP access
Known workflowsPredefined, reusable actions
GuardrailsRules, access and approval
AI agent directionAuthorized workflow invocation
Human judgmentEscalate when needed
A direction for controlled AI-agent operations - not a claim of general MCP availability today.
DEPLOY ON YOUR TERMS
Ready for the way your team operates.
Whether you prefer managed SaaS or need to keep the platform on your own infrastructure, SQIBS supports different operational and deployment requirements.
SaaS, without infrastructure overhead
Start with the hosted SQIBS platform. Bring your services, integration sources, escalation policies and automation workflows together without running the application stack yourself.
Self-hosted, with more control
Deploy SQIBS within your environment to meet infrastructure, security or compliance preferences, with license and support arrangements appropriate to self-hosted delivery.
COMMON QUESTIONS
A few things worth knowing.
Everything you need to understand how SQIBS fits your current stack - and what makes it different from another alerting tool.
Visit SQIBS documentationIs SQIBS an incident management tool or an automation platform?
Both. Incident Management handles alerting, ownership, schedules and escalation. Automation runs configured actions and workflows. The Self-Service Portal lets end users initiate approved requests that invoke those workflows.
Can an incident trigger remediation automatically?
Yes. Configure an automation workflow to run when an incident matches the relevant integration or filter conditions. Workflows can also be launched manually through supported SQIBS interfaces.
What happens when automation cannot fix an incident?
SQIBS can follow configured escalation policies and on-call schedules to notify the appropriate engineer through supported channels, including phone, SMS, email and mobile notifications.
Can employees use self-service without knowing how workflows work?
Yes. They choose an approved request, enter information and submit it. Your administrators map the request to a workflow behind the scenes.
Does SQIBS integrate with the tools I already use?
SQIBS supports API and email integrations, webhooks and integrations with common monitoring, ITSM and collaboration tools. It also supports custom applications through its integration mechanisms.
Are AI agents able to run workflows through MCP today?
Broader AI-agent/MCP access is part of the product direction. Current SQIBS automation already supports predefined workflows and documented triggering mechanisms. Check with the Callgoose team for the availability of specific AI-agent integrations.
Is SQIBS available as both SaaS and self-hosted?
Yes. SQIBS offers both hosted SaaS and self-hosted solutions. Deployment terms and available packages can be discussed with the Callgoose team.
LESS BUSYWORK. MORE RELIABLE OPERATIONS.Let your workflows handle the familiar.
Let your workflows handle the familiar.
Let your team handle what matters.
Build an incident response operation that moves from alert to action - without unnecessary handoffs, repetitive checks or avoidable overnight interruptions.