Stop the back-and-forth
Collect the necessary information upfront, instead of chasing missing details through messages and tickets.
CALLGOOSE SQIBS · SELF-SERVICE PORTAL
Not another request form. A shortcut to done.
Let employees, partners and customers help themselves. Turn everyday requests into services that launch your proven automation workflows - without making everyone wait for IT to handle the routine.
Requests without the queueYour workflows, your rulesControl who can access what
ACME · Service Desk
INTERACTIVE PREVIEW
What can we help you with?
Choose a service. The right workflow is already mapped behind it.
Reset my account password
A secure reset request, handled through a configured workflow.
Illustrative demo only. No account changes or real workflows are executed.
01 · CHOOSE
Pick a serviceShow users what's available.02 · PROVIDE
Enter the detailsCollect the inputs you need.03 · AUTOMATE
Run the workflowSQIBS executes the mapped steps.04 · COMPLETE
Get the resultReturn an outcome or route an exception.LESS ROUTINE SUPPORT. MORE REAL WORK.
The best support ticket?
The one you never needed.
Give people a reliable path to the tasks they request every day. Your team builds and controls the workflow once; users can then initiate it through a simple service catalog.
Put repeatable work on autopilot
Give common requests a predefined automation path instead of repeating manual procedures each time.
Keep people in control
Choose which services are available, who may access them, and how sensitive requests are handled.
BUILT FOR USERS. CONTROLLED BY YOUR TEAM.
You define the workflow.
They choose the service.
End users never need to understand scripts, infrastructure or which workflow to run. Admins configure the service once; SQIBS handles the automation behind each submission.
1
Create the workflow
Combine SQIBS Actions and Profiles into an approved, reusable sequence.
2
Publish a service
Create a portal item, select its workflow and configure who can access it.
3
Collect the request
Users pick a service and enter the required inputs - no workflow selection needed.
4
Run and respond
The mapped workflow executes; results are captured and exceptions can follow your response process.
Without self-service
- Request lands in a shared inbox
- Someone asks for missing information
- A specialist repeats the same steps
- Users follow up for an update
With SQIBS Self-Service
- Choose from a curated service catalog
- Provide the details in one place
- Launch a configured automation workflow
- See the outcome and escalate exceptions
SELF-SERVICE ACROSS YOUR BUSINESS
One portal.
More work taken off everyone's plate.
Don't limit self-service to IT tickets. Any workflow you choose to expose can become a service for the right users.
IT OPERATIONS
Password and access requests
Turn common account tasks into clear requests that invoke your configured verification and access workflows.
Example · Password reset
HUMAN RESOURCES
Onboard new people
Gather employee details and kick off tasks such as account setup, access preparation and equipment requests.
Example · New starter setup
DEVOPS
Provision environments
Offer developers approved infrastructure actions without manually passing every request to an engineer.
Example · Virtual machine request
BUSINESS OPERATIONS
Run routine checks
Expose diagnostics, status checks or standard operational tasks through familiar, guided service forms.
Example · Health check
SECURE BY DESIGN
Easy for the right people.
Protected from the wrong ones.
Make widely useful services accessible while placing sensitive operations behind the protections your organization requires. Configure access at the portal-page and individual-item levels.
Explore Security SetupPublic access
Share non-sensitive services through a portal link when open access is appropriate.
Private access
Protect pages and items with access tokens where an extra gate is needed.
Single sign-on
Use supported identity providers, including Google, Microsoft and SAML-based SSO.
Admin-defined services
Choose available items and link each one to a workflow your team has configured.
YOUR PORTAL. YOUR WAY.
Put self-service where people already work.
Create a branded, shareable portal for your organization - or embed available services into your existing website. Keep the familiar front door, with SQIBS automation doing the work behind it.
A dedicated portal URLUse your unique handle under selfservice.callgoose.com.
Embed where it belongsBring portal pages into your website using the documented iframe/embed options.
Different pages, different audiencesOrganize services by team, department or intended audience.
YOUR COMPANY · SERVICE CATALOG
How can we help today?
Reset account password›
Request software access›
Provision development VM›
Run a system health check›
Illustrative portal layout - actual services and appearance are configurable.
AUTOMATION TODAY. MORE CONNECTED TOMORROW.
A dependable workflow layer for people and AI.
The real value of self-service is the automation behind the button. SQIBS runs the workflows your organization defines, rather than leaving routine fixes to improvisation.
FUTURE DIRECTION · MCP / AI AGENTS
Bring approved services to AI-agent workflows.
The planned MCP-based AI-agent connectivity aims to let authorized agents invoke the same defined automation workflows. That means consistent, testable execution - with people retained for requests that need decisions or help. This is product direction, not a claim that universal agent access is already live.
FREQUENTLY ASKED QUESTIONS
Questions, answered.
The essentials for teams introducing automation-powered self-service.
Is this just a form that creates a support ticket?
No. The portal is designed to invoke a SQIBS automation workflow mapped to the selected self-service item. It can complete routine work without a manual handoff when the configured workflow succeeds.
Do end users need to choose an automation workflow?
No. Your administrator selects the workflow when configuring each service item. End users simply choose a service and supply the required inputs.
Can we use it outside IT?
Yes. You can publish workflows for HR, DevOps, operations or other departments. The type of service depends on the workflows you make available.
Can a service be private or require SSO?
Yes. Portal pages and items support public/private access settings, and portal pages can use supported SSO options. Sensitive services should use appropriate authentication and token controls.
What if the automation needs a person?
For tasks that require approval, judgment or manual remediation, design that handoff into your operational process. SQIBS also provides incident escalation and multi-channel notifications when an incident needs an engineer.
Can we embed the portal in our own site?
Yes. The portal documentation includes direct page links and embed URLs for integration into an existing website.
READY TO TAKE ROUTINE WORK OFF THE QUEUE?
Let people ask. Let workflows answer.
Start with one repeatable request. Give your team time back for the work that really needs them.