Employee onboarding
Coordinate configured account setup, access provisioning and operational requests when someone joins the organization.
Callgoose SQIBSAutomationProcess Automation
CALLGOOSE SQIBS · PROCESS AUTOMATION
One process. Many steps. None of the chasing.
Turn repetitive, multi-step work into connected workflows. From a request or event to the final action, keep tasks moving across your tools - with consistent execution, clear results and people involved when needed.
Workflow-led Cross-tool execution Logged outcomes
SQIBS / PROCESS BUILDER● Example workflow
SELECT A PROCESS TO EXPLORE
New employee onboarding requestRequest initiated by an authorized team member
01
Collect request detailsReceive employee information and required access
02
Run account setup actionsInvoke configured identity and access scripts
03
Execute remaining tasksCarry out mapped setup and notification actions
ILLUSTRATIVE RESULTOnboarding workflow completed
Illustrative workflows. Actual tasks depend on your integrations, permissions and configuration.
Event & request drivenAct on defined triggers
Reusable actionsBuild once, invoke again
Execution visibilityLogs and timelines
People when neededKeep a response path
LESS FOLLOW-UP. MORE FOLLOW-THROUGH.
Keep the process moving, not your inbox filling.
When every request depends on someone finding the right steps, copying data between tools and checking what happened next, growth creates more busywork. Turn the repeatable parts into a consistent workflow.
WITHOUT CONNECTED AUTOMATION
Too many handoffs.
- Someone receives a request and figures out the next step.
- Staff copy details or switch repeatedly between systems.
- Teams repeat work and ask for status updates.
- Outcomes get recorded in different places - or not at all.
WITH SQIBS PROCESS AUTOMATION
One connected flow.
- A defined incident, event or request starts the workflow.
- Preconfigured actions handle the repeatable steps.
- Tools and scripts work through the same process.
- Execution logs make results and exceptions visible.
Give your team repeatable execution without taking away control over important decisions.
FROM TRIGGER TO OUTCOME
Define the steps once. Let the workflow do the moving.
Callgoose SQIBS orchestrates your existing scripts and tools using Actions, Profiles and Workflows. You choose the task, the execution environment and the sequence.
HOW SQIBS WORKS
Your process, encoded as a workflow.
Start with approved, reusable actions. Give them the right environment through profiles. Combine them into a workflow that can be invoked from an incident, request, API or supported collaboration interface.
Read the automation guideRepeatableConfigurableTraceable
01
Define ActionsScripts, commands, integrations and other reusable tasks
02
Set up ProfilesSpecify where actions run and the required configuration
03
Assemble a WorkflowSequence tasks, supply variables and choose failure behavior
04
Trigger & reviewRun via configured incidents or requests; inspect logs and results
Workflows may run automatically for matching incidents or be initiated through supported interfaces. Each integration and automation action requires appropriate setup.
WHERE PROCESS AUTOMATION MAKES A DIFFERENCE
Make routine work flow across teams and tools.
Use SQIBS to orchestrate the repeatable steps behind IT, DevOps and business requests - without requiring a person to manually run every action.
Access & account requests
Turn common access changes or account tasks into repeatable actions, with inputs provided through a request or self-service flow.
Environment provisioning
Connect defined infrastructure and configuration steps with existing Terraform, Ansible and scripting tools.
Operational maintenance
Orchestrate verification, cleanup, housekeeping and follow-up actions rather than repeating them manually.
Incident follow-through
Invoke a mapped diagnostic or remediation process when an incident arrives, and record the outcome for the response team.
Cross-tool tasks
Link actions across APIs, services and scripts to reduce the amount of coordination required between disconnected systems.
Examples describe workflows that can be configured using suitable tools and integrations; they are not universal turnkey templates.
AUTOMATION WITH A CLEAR RESPONSE PATH
Let the routine run. Keep people for the exceptions.
Process automation should be predictable - not a black box. SQIBS executes defined actions and records workflow outcomes. If a process is linked to an incident or service and cannot complete successfully, your configured incident management and escalation flow can bring in the right engineer.
Notifications across phone, SMS, email, mobile apps, Slack and Microsoft Teams keep the human response connected to your automation.
Defined Actions, Profiles and workflow sequences
Detailed logs, timestamps and execution timelines
Behind-the-firewall Runner for local execution
Incident creation and on-call escalation where configured
BUILT AROUND YOUR EXISTING STACK
Connect the tools you already trust.
No need to throw away your scripts or infrastructure tools. Build processes from actions your team already knows, using SQIBS automation integrations and the optional behind-the-firewall Runner.
Orchestrate scripts and infrastructure.
Use Bash, Python, SSH, PowerShell, Ansible, Terraform and Kubernetes operations as part of your workflows, according to the integrations and execution profiles you configure.
BashPythonSSHAnsibleTerraformKubernetesPowerShell
Run in the right environment.
Choose supported SaaS-side integrations or the SQIBS Automation Runner deployed inside your own infrastructure. The Runner fetches its assigned jobs and executes them locally behind the firewall.
Explore the RunnerMake processes available to users.
Give authorized team members a way to invoke configured workflows from SQIBS, Slack, Microsoft Teams or mobile apps. Expose suitable requests through the separate Self-Service Portal.
Explore Self-ServiceAI-ready direction, workflow-led actions.
Our longer-term direction includes MCP-based access so authorized AI agents can initiate predefined workflows. The execution stays grounded in configured actions and permissions. Broader agent connectivity remains under development.
Ask about integrationsPROCESS AUTOMATION VS. RUNBOOK AUTOMATION
Different focus. One automation engine.
They're complementary. Choose the story that describes the work you want to automate, then use the same SQIBS Actions, Profiles and Workflows to execute it.
01 / MULTI-STEP OPERATIONS
Process Automation
Coordinate an end-to-end process that may involve several systems, actions and handoffs. Think onboarding, access requests and operational tasks.
Cross-system processesRequestsCoordinated actions
02 / DOCUMENTED TECHNICAL PROCEDURES
Runbook Automation
Execute the known technical steps of a documented operational procedure. Think service recovery, troubleshooting and repeatable infrastructure tasks.
Technical runbooksKnown fixesRoutine IT tasks
Explore Runbook Automation COMMON QUESTIONS
Make a complex process feel simple.
Answers to the questions teams ask when they begin automating work across their existing systems.
What is Process Automation in Callgoose SQIBS?
Process Automation connects a series of defined tasks into a repeatable workflow. SQIBS uses Actions, Profiles and Workflows to execute configured steps across scripts, tools and environments when an incident, request or other supported trigger starts the process.
What is the difference between Process Automation and Runbook Automation?
Process Automation emphasizes coordinating a broader, multi-step operational process, sometimes across tools or departments. Runbook Automation emphasizes executing a documented technical procedure. Both use the same SQIBS automation foundation.
Can we use our existing automation tools and scripts?
Yes. SQIBS can integrate existing scripts and tools such as Bash, Python, SSH, Ansible, Terraform, Kubernetes and PowerShell, subject to the profiles, permissions and integrations you configure.
How can we start an automated process?
Workflows can be configured for incident creation and used with supported request flows, APIs and manual execution from the SQIBS web interface, mobile apps, Slack and Microsoft Teams. The Self-Service Portal can expose suitable workflows to end users.
What happens if a process fails?
Execution details and logs are available for review. When the workflow is associated with a configured service, failed execution can create an incident, allowing the relevant incident notification and escalation policies to bring a person into the response.
Can workflows execute behind our firewall?
Yes. The SQIBS Automation Runner can be deployed inside your environment to fetch and execute assigned automation jobs locally, reducing the need to expose internal systems directly.
Can an AI agent use SQIBS Process Automation?
Broader AI-agent orchestration via MCP is part of the evolving product direction. The established foundation is executing configured workflows via supported product interfaces and APIs. Contact Callgoose for current MCP availability.
LESS PROCESS CHASING. MORE PROGRESS.
Turn your next repetitive process into a workflow.
Start with one process your team repeats every week. Connect the steps. Make the results visible. Then scale the same approach across your operations.