01 / AUTOMATE PROCEDURES
Runbook Automation
Make trusted scripts and IT procedures executable. Automatically remediate familiar incidents, run diagnostics, perform maintenance and verify outcomes.
Explore Runbook AutomationCallgoose SQIBSAutomation Platform
CALLGOOSE SQIBS · AUTOMATION PLATFORM
When work repeats, let automation take over.
Incidents, alerts, requests, routine operations - stop solving the same problem twice. Turn your proven procedures into predictable workflows that run automatically, on demand, or through self-service. Bring in your team when automation needs a human.
Predictable workflows Your existing tools Human-backed when needed
SQIBS / AUTOMATION HUB
● Workflow configured
SEE HOW A WORKFLOW STARTS
Application health check failedIncident created from monitoring alert
Match automation ruleSelect approved service-recovery workflow
Execute defined actionsRun diagnostics, restart, and retest
Record result and respondResolve on success; escalate if unresolved
ILLUSTRATIVE OUTCOMERoutine issue resolved by its runbook
Automatic triggersAct when events arrive
Use familiar toolsScripts and infrastructure
Execution visibilityResults and logs
Human escalationOn-call when it matters
THREE WAYS TO PUT AUTOMATION TO WORK
One platform. Every repeatable task.
Whether it's an operational procedure, a multi-step business process or an everyday IT request, SQIBS helps turn manual actions into consistent, trackable outcomes.
02 / CONNECT THE STEPS
Process Automation
Connect actions into structured, multi-step processes. Reduce handoffs between systems and teams while keeping execution consistent and visible.
Explore Process Automation03 / EMPOWER YOUR USERS
Self-Service Automation
Let authorized employees or end users request approved tasks through a simple portal. They make the request; your predefined workflow does the work.
Explore Self-ServiceHOW IT WORKS
Define the workflow once. Run it when it matters.
Designed for control, repeatability and the tools you already use. SQIBS connects a trigger to an approved sequence of actions and records the outcome.
FROM IDEA TO EXECUTION
Your automation. Your rules. Your environment.
Build the workflow around the outcome you want. Trigger it from incidents, events, requests, APIs, a web interface or supported collaboration channels.
01
Create ActionsDefine reusable scripts, commands or automation tasks
02
Configure ProfilesSet up the connection and execution environment
03
Assemble WorkflowsSequence actions, inputs and failure behavior
04
Trigger, Track and EscalateRun on demand or automatically; inspect the results
Technical setup follows the SQIBS Actions → Profiles → Workflows model. Read the automation documentation ↗
BUILT FOR REAL OPERATIONAL WORK
Less firefighting. More work getting done.
Set up the workflows your team trusts, then make them available through the right event, incident or request.
Incident auto-remediation
When a known fault occurs, run a service-recovery or diagnostics workflow before requiring an engineer to repeat the same manual fix.
Event-driven operations
Respond to monitoring events, alerts or external system updates by launching a mapped automation workflow.
IT service requests
Handle configured tasks such as access provisioning, account changes, or software requests from a self-service portal or request workflow.
DevOps and infrastructure tasks
Provision environments, perform routine maintenance, check system health and run existing infrastructure automation tools.
Cross-team processes
Bring repeatable HR, IT or operational handoffs into defined workflows rather than relying on manual coordination for every request.
Scheduled or initiated maintenance
Give approved users a consistent way to invoke preconfigured maintenance, validation and housekeeping procedures.
A DIFFERENT KIND OF AUTOMATION HUB
Automation you can trust. People when you need them.
SQIBS is built around predictable execution, clear outcomes and a dependable response path when a workflow cannot complete the job.
HUMAN-BACKED AUTOMATION
Let workflows handle the known. Escalate the unknown.
Use approved procedures for repeatable work. If remediation fails or an incident still needs attention, SQIBS can continue through your configured incident and on-call escalation policies - using phone calls, SMS, mobile notifications, email, Slack and Microsoft Teams.
Predefined actions, not improvised fixes
Execution results and workflow logs
Runner option for behind-firewall execution
Human escalation for unresolved incidents
Run where the work lives.
Use platform integrations for supported environments, or deploy the SQIBS Automation Runner inside your infrastructure. The Runner securely fetches jobs and executes assigned tasks behind the firewall.
Explore the RunnerAI-ready thinking. Workflow-led execution.
Our direction is to let AI agents initiate authorized SQIBS workflows through MCP-based integrations, while actual execution follows your defined actions and access policies. This wider agent-connectivity vision is evolving.
Discuss IntegrationsCOMMON QUESTIONS
Automation, without the guesswork.
Everything you need to understand before bringing automation into your operations.
What can I automate with Callgoose SQIBS?
SQIBS supports incident-driven, event-driven and request-driven workflows, including runbook execution, process automation, IT requests and infrastructure operations. The actual tasks depend on the actions, tools and permissions configured in your environment.
Do I need to replace my existing scripts or automation tools?
No. SQIBS is designed to orchestrate the scripts and tools you already use, such as Bash, Python, SSH, Ansible, Terraform, Kubernetes and PowerShell.
What happens if an automated remediation fails?
Workflow outcomes and logs are recorded. When attached to an incident, unresolved issues can follow the incident management and escalation policies configured for the service, so the right on-call engineer is notified.
Can staff and end users launch workflows themselves?
Yes. Authorized users can initiate suitable workflows through supported interfaces, including the SQIBS web interface, mobile app, Slack and Microsoft Teams. The Self-Service Portal can expose mapped workflows to end users.
Can workflows run inside our own infrastructure?
Yes. The SQIBS Automation Runner can operate within your environment to securely fetch and run assigned jobs behind your firewall.
Does SQIBS support AI agents through MCP today?
AI-agent invocation through MCP is part of the developing product direction. The current page focuses on established workflows and supported triggers; contact Callgoose for the latest availability and integration plans.
READY TO AUTOMATE THE REPEATABLE?
Your next routine task shouldn't need another manual fix.
Turn repeated work into workflows. Give your team time for what matters - and keep a real person in the loop when automation needs one.