Know where you stand
Measure service availability and consumed downtime against the SLA target and reporting window you've configured.
LIVE SLA VISIBILITYCALLGOOSE SQIBS · SLA TRACKER
Don't wait for the breach. See it coming.
Turn every incident into clear SLA visibility. Automatically track service uptime, downtime and response performance, spot risks early, and bring every team into one reliable picture.
Incident-aware calculations Proactive breach alerts Cross-team visibility
SLA health · 30-day example
INTERACTIVE EXAMPLESelect an illustrative SLA target to see how downtime affects compliance.
SLA uptime achieved99.9583%Illustrative 30-day measurement
Downtime remaining25.2 minBefore the selected SLA target is breached
Allowed downtime43.2 minBased on SLA commitment
Downtime consumed18 minExample incident total
Downtime budget used41.7% consumed
Within SLA target
Downtime remains below the configured example allowance.
Example data only · Not connected to a live Callgoose account
Uptime & downtime
Breach reminders
Multi-team reporting
Incident-linked records
FROM INCIDENT TO INSIGHT
Stop piecing together your SLA after the incident.
Service commitments shouldn't depend on spreadsheets, manual timestamps or a last-minute report. SQIBS keeps the underlying incident history and SLA performance connected.
See trouble before the breach
Configure downtime-consumption reminders and escalation notifications, so the right team can act before service commitments are exceeded.
PROACTIVE NOTIFICATIONSOne view across teams
Bring SLA performance for multiple linked projects and services into a consolidated picture - without reconciling disconnected team reports.
CROSS-TEAM REPORTINGHOW IT WORKS
Four steps from incident data to SLA confidence.
Define what matters. Let SQIBS evaluate the impact of each incident automatically.
01
Define the commitment
Set SLA percentages, time zones and measurement cycles that reflect your service agreement.
02
Connect the scope
Link projects, teams and incident priorities that should count toward the SLA.
03
Track incident impact
Use real incident timelines to measure downtime and calculate compliance as events occur.
04
Alert, review, improve
Notify teams as limits approach, then review SLA reports and incident history in context.
ONE SERVICE. MANY TEAMS.
Your customers see one product. Your SLA should too.
Application, networking, infrastructure and platform teams may all contribute to the same customer-facing experience. Aggregate the service-level impact across projects instead of asking every team to calculate it separately.
Link multiple projects: include the teams and services responsible for the product.
Keep a common measurement window: use a defined time zone and SLA cycle.
Review incident evidence: see what contributed to uptime and downtime results.
Product SLA · Team contributionILLUSTRATIVE VIEW
ApplicationFrontend and APIs
Healthy
InfrastructureCompute and storage
Watch
NetworkConnectivity services
Healthy
OperationsShared support
Healthy
COVER YOUR COMMITMENTS
One SLA Tracker. Multiple ways to measure reliability.
Configure the model that fits your service. Monitor the commitments that matter to your customers and internal teams.
Uptime SLA
Measure service availability against an agreed percentage.
MTTA & MTTR
Track acknowledgment and resolution performance with configured response thresholds.
Per-incident SLA
Evaluate priority-specific response and resolution commitments.
Rolling & custom cycles
Work with period-based, rolling 30-day or configured SLA measurement windows.
Incident Response Threshold
For the team that needs to enforce response-time discipline - whether or not a formal uptime SLA is in place.
- Priority-based MTTA / MTTR timers
- Response-time breach notifications
- Operational timing and escalation
SLA Tracker
For service owners who need to measure the commitment itself, beyond any single response-time threshold.
- SLA percentages and downtime budgets
- Service availability across incident history
- Pre-breach reminders and SLA reports
Different jobs. Better together.
STAY AHEAD OF THE LIMIT
Don't discover the breach in next month's report.
Set your downtime-consumption reminder threshold. When the configured limit is reached, SQIBS can create a reminder incident and send alerts through the relevant escalation configuration.
Your SLA. Your rules.
Choose a target percentage, covered projects, time window, incident priorities and reminder threshold.
Escalate with context.
Use configured SLA reminder and breach notifications to route the right signal to the right responders.
Report with evidence.
Understand the target, actual SLA, remaining allowance and incidents that affected the result.
FREQUENTLY ASKED QUESTIONS
Good questions. Clear answers.
The essentials before you put SLA monitoring on autopilot.
What does SQIBS SLA Tracker measure?
It monitors uptime, downtime and SLA compliance using configured service commitments and incident timelines. It also supports response and resolution tracking when the relevant MTTA / MTTR thresholds are configured.
Can I set different SLA targets for different products?
Yes. Create separate SLA configurations for the relevant products or project groups. Each can have its own SLA target, time zone, reporting period and incident scope.
Can it warn my team before we breach an uptime SLA?
Yes. Configure a reminder threshold based on the percentage of allowed downtime consumed. SQIBS can create a reminder incident and notify the configured team before the full SLA budget is exhausted.
Do I need Incident Response Threshold to use SLA Tracker?
No. You can monitor uptime and availability SLAs without it. For incident acknowledgment and resolution timers, configure MTTA / MTTR in Incident Response Threshold. The two features are distinct and can work together.
Can different teams contribute to one SLA?
Yes. SLA configurations can include multiple linked projects under teams, providing aggregated visibility for products or service groups.
Is the example dashboard showing real customer data?
No. The calculator and team illustration on this page use sample values to explain how SLA budgets and notifications work. They are not connected to an operational Callgoose account.
Know your SLA. Own the outcome.
Make service reliability measurable, visible and actionable - from the first incident to the next SLA report.