Incident Management
Real-time incident management
Create, track, acknowledge and resolve incidents in one place.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Callgoose SQIBS All Features
CALLGOOSE SQIBS · FEATURE EXPLOREREvery capability.
Every capability.
One clearer picture.
From the first alert to the final fix, explore the features that help your team respond faster, automate the repeatable work and keep people in control.
Incident + automation Global alerting Human escalation
SQIBS / Connected operationsCAPABILITY MAP
Everything works better togetherOne incident. Multiple coordinated capabilities.
Incident ManagementDetect · Route · Own
On-call & AlertsNotify · Escalate
AutomationRun · Resolve · Record
SLA VisibilityMeasure · Improve
1Alert enters the right service
2Approved workflow attempts a fix
3On-call engineer takes over if needed
Illustrative workflow · Not live dataConnected by design
Incident + on-call + automationConnected operational capabilities
30+ languages · 200+ regionsGlobal notification reach
SaaS or self-hostedDeployment choices for your teams
EXPLORE BY CAPABILITYFind what you need.
Find what you need.
See how it connects.
Whether you're reducing alert noise, automating fixes or giving employees a self-service option, start with the area that matters to your team.
Incident ManagementFrom noisy signals to clear ownershipOn-Call & EscalationThe right person, at the right timeNotifications & CollaborationReach people in the channel they noticeAutomation & RemediationMake the fix as repeatable as the problemSelf-Service PortalLet people get things done themselvesSLA & Response VisibilitySee risks while there is time to actIntegrations & DeploymentFit into the environment you already runSecurity & AdministrationControl access without slowing teams
WHY UNIFIED MATTERSLess tool-hopping.
Less tool-hopping.
More work finished.
Monitoring can create the incident. SQIBS can route it, invoke a configured remediation workflow, record the outcome and escalate to a person when needed.
AlertsAutomationPeopleVisibility
THE COMPLETE FEATURE DIRECTORY
Explore every way SQIBS helps.
Search a capability or filter by category. Select Learn more on any feature.
64 of 64 features shown
Incident Management
Incident priority levels
Set severity and urgency with P1–P5 priorities.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Service-based incident routing
Route incoming events to the service and team responsible.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Multiple responders and stakeholders
Bring the right people into an incident without losing context.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Incident timelines and history
Keep key changes and response actions visible.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Alert deduplication and suppression
Reduce repeat notifications and unnecessary noise.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Tag-based maintenance mode
Control noise during maintenance at the service or tag level.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Incident creation through API or email
Turn monitoring events and messages into incident records.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
Incident Management
Outgoing webhooks
Send incident updates and related events to external systems.
What this helps you do
Explore details Keep signals, responders and outcomes connected throughout the incident lifecycle.
On-Call & Escalation
Flexible on-call schedules
Create rotations for weekdays, weekends, time zones and custom coverage.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
Multi-level escalation policies
Reach another responder or team when an incident is not handled.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
Schedule overrides
Cover absences and change assignments without rebuilding rotations.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
On-call shift visibility
Give responders a view of their scheduled shifts.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
Team and service ownership
Model ownership around the services your teams support.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
Escalation by priority and policy
Match response urgency to the appropriate on-call path.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
On-Call & Escalation
Incident acknowledgment and resolution
Allow responders to take ownership and close the loop.
What this helps you do
Explore details Make coverage and ownership predictable across shifts, teams and time zones.
Notifications & Collaboration
Phone call alerts
Escalate urgent incidents through voice calls.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
SMS notifications
Send concise incident messages when they matter.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Email notifications
Keep responders informed through email.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
iOS and Android mobile apps
Manage incidents on the move with app notifications.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Push notifications
Deliver alerts directly to responders’ devices.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
30+ supported languages
Send multilingual incident notifications and updates.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
200+ countries and regions
Reach distributed teams across supported destinations.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Custom IVR voice prompts
Customize the spoken message in phone alerts.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Dedicated caller ID option
Provide recognizable calling identity where configured.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Slack and Microsoft Teams actions
Acknowledge, resolve and run workflows from collaboration tools.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Notifications & Collaboration
Mobile notification preferences
Manage mobile notification behavior, including do-not-disturb options.
What this helps you do
Explore details Get critical context to people through the channels they already use.
Automation & Remediation
Incident auto-remediation
Launch configured remediation workflows when incidents are created.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Event-driven automation
Run predefined operations in response to incoming events.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Runbook automation
Turn trusted scripts and procedures into reusable workflows.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Process automation
Connect repeatable multi-step operational tasks.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Request-driven automation
Execute workflows from authorized operational requests.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Actions, Profiles and Workflows
Build automation with reusable tasks and execution contexts.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Bash, Python and PowerShell execution
Use familiar scripting tools as building blocks.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
SSH, Ansible, Terraform and Kubernetes
Execute common infrastructure and DevOps operations.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Behind-the-firewall Runner
Execute workflows near internal systems through a configured Runner.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Workflow execution history
Inspect results and logs for executed workflows.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Automation & Remediation
Manual workflow execution
Launch an approved operation on demand.
What this helps you do
Explore details Run known procedures consistently, with traceable execution and human fallback.
Self-Service Portal
Custom self-service catalog
Publish request options for employees, partners and customers.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
Self-Service Portal
Admin-mapped automation
Connect each service to the appropriate predefined workflow.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
Self-Service Portal
Dynamic request input forms
Collect the information required to run a task.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
Self-Service Portal
Secure portal access options
Configure public, restricted and SSO-based access as appropriate.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
Self-Service Portal
Request results and notifications
Share outcomes through the configured delivery channels.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
Self-Service Portal
Embeddable service experience
Present a self-service experience from a dedicated link or website.
What this helps you do
Explore details Let authorized users complete repeatable tasks without routine helpdesk handoffs.
SLA & Response Visibility
Incident-aware SLA Tracker
Track service commitments from actual incident activity.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
Uptime and downtime monitoring
Understand the effect of incidents on availability targets.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
MTTA and MTTR insights
Measure acknowledgment and resolution performance.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
Custom and rolling SLA cycles
Configure reporting periods for different commitments.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
Incident Response Threshold
Set priority-based response limits separate from SLA reporting.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
Threshold retrigger controls
Control how recurring response-time reminders are triggered.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
SLA & Response Visibility
Global, team and service policies
Apply response settings at different scopes.
What this helps you do
Explore details Turn operational events into measurable commitments and actionable response controls.
Integrations & Deployment
API integration
Connect monitoring, ticketing, ITSM and custom software.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
Email event integration
Create incidents from incoming email sources.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
Advanced API and email filtering
Shape inbound event handling with configurable filters.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
Global, team and service API tokens
Manage integration access at appropriate scopes.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
Outgoing webhook integration
Synchronize event information with other tools.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
SaaS deployment
Use SQIBS as a cloud-hosted service.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Integrations & Deployment
Self-hosted deployment
Deploy SQIBS in your own environment with applicable licensing.
What this helps you do
Explore details Connect to existing tools while choosing the deployment model that fits your needs.
Security & Administration
Role-based permissions
Separate access for administrators, responders and stakeholders.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
Security & Administration
SAML 2.0 single sign-on
Connect an organizational SSO identity provider.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
Security & Administration
Verified user invitation flow
Control who is invited to access your organization.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
Security & Administration
Encrypted connections and storage
Protect data using documented encryption safeguards.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
Security & Administration
Notification and API logs
Review delivery and integration activity.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
Security & Administration
Team and service administration
Organize users, ownership and permissions around services.
What this helps you do
Explore details Keep access, responsibility and operational evidence organized as you scale.
No matching features
Try another keyword or choose a different category.
Feature availability and usage limits may vary by plan or deployment. Check the current pricing page and documentation for your configuration.
GO DEEPERThe features that change
The features that change
how work gets done.
Detailed pages for the capabilities where SQIBS goes beyond simple alerts.
Automation Platform
Make repetitive incident, event and request operations run from reusable workflows.
Explore Automation ↗Self-Service Portal
Turn common requests into workflows your teams, partners or employees can initiate themselves.
Explore Self-Service ↗SLA & Response Controls
Measure commitments through SLA Tracker and enforce operational response time with thresholds.
Explore SLA Tracker ↗THE SQIBS APPROACHPredictable automation.
Predictable automation.
People when it matters.
AI doesn't have to guess the fix. Build trusted workflows once, run them from incidents, events or requests, and keep experienced engineers in the loop for exceptions.
AI-agent / MCP connections are part of the evolving product direction; validate availability before promising them in a live deployment.
FROM SIGNAL TO SOLUTION
One workflow. A lot less chasing.
The connected response model makes every feature part of a bigger outcome.
1
Something happens
A monitor, application or person sends an alert, event or request.
2
The right policy takes over
Routing, filters, schedules and workflows determine the next action.
3
Automation runs what is repeatable
Preconfigured actions try the known fix and record the result.
4
Humans handle what is exceptional
Escalation policies and notifications bring in the right engineer if needed.
COMMON QUESTIONS
Answers before your next step.
Is SQIBS only an incident alerting platform?
No. SQIBS combines incident management, on-call schedules, global notifications, automation, self-service, SLA tracking and escalation controls in one platform.
Can we keep our existing monitoring, ITSM or internal tools?
Yes. SQIBS supports API, email and webhook integrations and can connect to your monitoring, ticketing, ITSM and custom applications. Specific workflows depend on your integration setup.
Can we use our existing scripts and runbooks?
Yes. Use SQIBS automation Actions, Profiles and Workflows to execute configured scripts and common infrastructure tools. A Runner can execute workflows near internal systems where applicable.
What is the difference between SLA Tracker and Incident Response Threshold?
SLA Tracker measures service commitments and incident-related availability and timing. Incident Response Threshold monitors operational MTTA/MTTR and retrigger limits to prompt escalation when response times are exceeded.
Are every feature and every notification channel available on every plan?
Availability, usage entitlements and deployment requirements should be checked against your current SQIBS plan. Visit Pricing or speak with the team for a current feature-by-plan breakdown.
Is AI-agent connectivity already available?
The platform is designed around deterministic automation workflows. MCP-based AI-agent access is an evolving direction, and its availability should be verified for the particular module and deployment rather than assumed universally live.
READY TO GET MORE FROM YOUR OPERATIONS?Less repetitive work.
Less repetitive work.
More reliable outcomes.
Tell us what your team needs to automate or manage. We'll help map the right SQIBS capabilities to your environment.